Return & Refund Policy

Last updated: July 2026

Return Policy

We want you to be completely satisfied with your purchase. Products can be returned within 7 days of delivery. To be eligible for a return, the item must be unused, unwashed, and in the same pristine condition that you received it, with all original tags, labels, and packaging intact.

Refund Policy

Refunds are initiated once the returned product is successfully received, inspected, and verified at our warehouse. Refunds may also be issued without a return if a product is delivered damaged, defective, wrong, or significantly different from the description on our site.

Refund Timeline

Once your return is inspected and approved, a refund will be processed back to your original payment method or bank account within 7-10 business days.

Non-Returnable & Non-Refundable Items

Due to hygiene and customization constraints, the following items cannot be returned or refunded:

• Innerwear and hosiery products
• Customized or personalized orders
• Worn, washed, or damaged items due to customer handling
• Wholesale bulk orders

How to Initiate a Return or Refund

Please contact our support team at sunsage.india.solutions@gmail.com or call us at +91 8309025664 with your order number, reason for return, and clear photographs of the product if it is damaged or incorrect.